Realish

Support客服

Contact联系我们

Email support@tryrealish.com. We reply within two working days.

发邮件到 support@tryrealish.com,我们会在两个工作日内回复。

I paid but got no credits付款后积分没到账

Open Account › Restore purchases. If they still don't appear, email us the Apple receipt (the order ID starts with M).

打开「账号 › 恢复购买」。如果仍未到账,请把 Apple 收据发给我们(订单号以 M 开头)。

Cancel a subscription取消订阅

Settings › your name › Subscriptions › Realish › Cancel. Credits you already have stay.

「设置 › 你的姓名 › 订阅 › Realish › 取消订阅」。已有的积分保留。

Refunds退款

Apple handles refunds: reportaproblem.apple.com.

退款由 Apple 处理:reportaproblem.apple.com。

The result was wrong or failed结果不对或生成失败

A failed generation returns its credits automatically. For a wrong result, say exactly where and what: “a car key on the desk, left of the laptop”. Circling the spot on the photo helps most.

生成失败会自动退回积分。结果不对时,把位置和东西说具体:「桌上笔记本左边放一把车钥匙」。在照片上圈出位置最有效。

Delete my account and data删除账号和数据

Account › Delete account. This removes your photos and creations. Cancel your subscription separately in Settings.

「账号 › 删除账号」。这会移除你的照片和作品。订阅需要在「设置」里另行取消。